Here at Jasminate, we strive to provide the best experiences for our valued clients because your needs are valuable to us.

We apologize in advance if you are experiencing difficulty with the accessibility of our page, navigating through the website, finding products, or with accepted payment types. During business hours of 9 AM to 5 PM PST, please use our chat feature, where our skincare representatives will gladly assist you.

For questions or concerns occurring after-hours, click the button below to email us at and include the following details:

  1. Name
  2. Order # or Shipping #
  3. Date of purchase
  4. Short description of the issue
  5. Plus any other additional information (optional)

Please allow up to 24 hours for one of our representatives to contact you. Thank you for your support!